Course programs

Course programs for managers

Management

Personal Effectiveness

Employee course programs

Basic - SALES and COMMUNICATION

Leadership Academy

1. Manager and leader

2. Personal effectiveness

3. Effective communications

4. Motivation of employees. Feedback

5. Delegation and control

6. The art of persuasion

7. Presentation of ideas

8. Conflict management

9. Managing virtual teams

10. Negotiations and meetings

11. Problem solving

12. Team building

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12 parts

MANAGEMENT

Team management

1. What is a team, signs and benefits of teamwork

for business - When it is necessary, when it is not necessary

2. Values and rules

3. Stages of development of the Takman team

4. The role of the Leader in the team

5. Roles in the Adizes team, Roles according to Belbin

6. Team dysfunction

7. Motivation and stimulation

8. Stages of employee development

9. Leadership styles and stages of employee

development according to Hersey Blanchard

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2 parts

MANAGEMENT

Mentoring

1. Effective mentor. Characteristics and specifics

2. Determination of development priorities

3. Employee performance standards

4. Types of mentor activities

5. Setting a task for an employee

6. Skill formation. RPPP model

7. Stages of employee training

8. Employee development tools

9. Feedback. Types and specifics of application

10. Competency assessment and employee development

11. Practical cases

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2 parts

MANAGEMENT

Employee development and feedback

Type of feedback

When to use

What happens if there is no feedback

Practical development of the skill of providing feedback in a situation of positive solution to a problem and in a situation of problems

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1 part

MANAGEMENT

Setting goals. Control

Setting SMART Goals

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1 part

MANAGEMENT

Start in management

Types of control advantages and disadvantages

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1 part

MANAGEMENT

Time management - Personal effectiveness

Errors in control

Remote control

#Administrative #Analytics #Back Office #Commercial/Sales #Company Development #Compliance #Financial #Front Office #HR #IT #Legal #Marketing #Network Development #Security Service #Service Development #VAT refund

2 parts

PERSONAL EFFECTIVENESS

Emotional Intelligence Part 1:

Self-Awareness, Self-Control, Self-Motivation

1. What besides knowledge? Why develop Emotional Intelligence?

2. Who came up with the scientific basis for the concept of EI

3. 5 components of Emotional Intelligence

4. How are emotions born and what to do with them?

5. Self-awareness is a practice

6. Self-control - how our brain works

7. Self-motivation - where our motivation lives and what kills it

8. Several practical exercises to develop Emotional Intelligence skills

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1 part

PERSONAL EFFECTIVENESS

Emotional Intelligence Part 2:

Empathy and Social Skills (Building Relationships

and Effective Communication)

1. How to recognize other people's emotions - practice understanding

2. The principle of non-violent communications, why this method saved 1000 people, as it is used when rescuing hostages by the intelligence services of great states

3. What to do if the conversation has stopped moving in a constructive direction: assertive refusal

4. We analyze your case and draw up a step-by-step algorithm for building healthy relationships

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1 part

PERSONAL EFFECTIVENESS

Conflict management (2 parts)

Part 1

• What is conflict? How often do we participate or observe it?

Is it good or bad?

• Stages of conflict development. How to prevent conflict

and what to do if the red line is passed

• How to evaluate healthy and unhealthy conflict

• Types of conflicts for reasons: goals, personalities, stress, trust

Part 2

• Strategies for behavior in sweets - THOMAS-KILMAN

• How to develop skills in resolving different types of conflicts:

assertiveness and cooperation

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2 parts

PERSONAL EFFECTIVENESS

Assertive communications

1. So what is assertiveness - perseverance

2. 4 types of interpersonal relationships

3. Personal rights

4. Confidence techniques

5. Assertive communication

6. Constructive feedback - how to talk and not enter into conflicts

7. Incremental Affirmation – 4 Steps by Pamela Butler

8. Saying “NO” – how to refuse and still maintain a good relationship

9. Reaction to criticism and verbal attacks

10. Internal monologue - how to work with negative internal dialogue

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2 parts

PERSONAL EFFECTIVENESS

Key sales techniques

7 stages of sales:

preparation and planning, establishing contact, identifying needs, presentation, working with objections, closing contacts, administering

and analyzing the deal

4 parts

#Sales

BASIC COURSES

Work with objections

Practical training on working with objections.

Causes of occurrence.

Algorithm for handling objections.

A positive attitude towards handling objections -

use this to understand the client.

List of typical objections and scenarios for working with them.

Practicing the skill.

#Sales

4 parts

BASIC COURSES

Pendrive

Some extra flash memory is always a good idea

$12

$17

Keyboard

Ergonomic and water-resistant

$39

$52

Mouse

Wireless, with plenty of speed levels

$28

$38

WE CARE ABOUT THE DELIVERY OF YOUR ORDER LIKE ABOUT OUR OWN ONE

Black Friday means increased activity of shipping companies. Thus, we have organized the process of order preparation to guarantee the shortest possible delivery time.

Thanks for quick delivery of my order! New tablets have arrived after two days,

co-workers are delighted and work is so much easier now.

Mark Barrow

IT Manager

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